What We're Learning

How to Get Started with EdNavigator

Bringing personalized education support to your employees or members is easier than you think. You can start by simply sending us an email. We respond fast, and we’re happy to answer any questions you may have or set up time to talk through the details. We can help you think about which groups of employees would benefit most, when to begin, and how to communicate about EdNavigator with others. And we won’t hold it against you if you decide it’s just not the right time.

In our work with other employers, from local restaurants to landmark hotels, we’ve also learned a few things about how to get EdNavigator up and running without a lot of hassle. Here are five best practices to keep in mind:

1. Give everyone access

It’s much easier to communicate about EdNavigator if ALL employees are eligible to participate, even if not all of them may need it right away. If you have a large workforce and cannot enroll all employees, start with easily defined groups such as all employees in a particular location or department. Encourage all levels of employees to participate, not just those who “need” help.

2. Introduce EdNavigator to managers first

Managers know their people and are their employees’ best advocates. They know which employees might find EdNavigator most useful and can help determine how and when it will be easiest for them to meet with Navigators. Employees also appreciate knowing that their managers support their participation. We can provide materials and help you create a plan to ensure managers understand the benefit before rolling it out to employees generally.

3. Roll out EdNavigator at an all-staff meeting

Voluntary information sessions tend to yield low turnout, and miss people who might benefit from EdNavigator. Instead, use an existing all-employee gathering or individual department meetings to announce EdNavigator and offer employees an opportunity to meet their Navigators and ask questions. If possible, offer snacks or a meal as an additional incentive (we can help with that, too).

4. Follow up with additional communications

Make sure employees hear about EdNavigator multiple times and from multiple sources. In addition to in-person events, notify eligible employees by email, mail, flyers at the workplace, and/or postcards or handouts. We’re happy to supply templates and communicate directly with employees wherever possible.

5. Make it easy for employees to engage

Employees are more likely to use EdNavigator when their Navigators are easily accessible at the workplace. Good locations for office hours include places like cafeterias or break rooms that employees naturally visit during the day. If possible, allow employees to meet with Navigators whenever it’s most convenient for them and without clocking out—most of the time, they won’t need to spend more than a few minutes with us every few weeks.